The exceptional quality of our products and our commitment to customer service means that the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse.
We’re really proud of our quality control procedures, exceptionally high standards and attention to detail. Our strong customer-supplier relationships are built on trust, and our customers have come to know and trust the faultless products we deliver every time.
In the rare circumstance that you wish to request a return for an item, please follow the below guidance.
- You must notify us that you wish to return your item within 14 days of the original delivery date.
- Goods will only be accepted for return if they are despatched to us within 14 days of this original delivery date.
- Returned items must be unused/unworn and must be returned in their original unbroken packaging (including any shrink wrap, seals etc) along with any enclosed documentation.
We are unable to accept items for return where they have been opened/unsealed, are worn or soiled and are therefore unsafe/unsuitable for resale.
On safe receipt of a returned item, provided it meets the above criteria, we will issue you a refund within 14 days, excluding the original delivery charge.
The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Items should be inspected upon delivery. Damaged parcels must be signed for as ‘Damaged’.
In the rare circumstance you need to return an item to us for exchange due to a fault, you should contact us within 24 hours of receipt of the item. We may request that you send us photographic or similar evidence to demonstrate the fault.
Faulty items may be returned for exchange or for a full refund.
We will not charge you delivery when we send you a replacement item and we will send the replacement via a tracked service. Charges will apply to any replacement/exchange items where the original item is found to be NOT faulty.
If you have any questions or queries, please do not hesitate to get in touch. We will be happy to assist you with your enquiry.