These terms apply when you browse or buy from lovelenceria.co.uk. Please read them before placing an order.
About these terms
By using the website or placing an order, you agree to these terms and any policies referred to in them. Nothing in these terms removes rights that cannot legally be excluded.
Eligibility and account security
You must be legally able to enter into a purchase contract and meet any age requirement shown for a product. You are responsible for keeping account credentials secure and for information submitted through your account.
Product information
We aim to describe products accurately. Colours and appearance can vary between screens, and measurements may be approximate unless stated otherwise. Product suitability remains your responsibility, so review descriptions, specifications and care information before ordering.
Prices and availability
Prices are shown in the store currency and include or exclude taxes as indicated at checkout. Availability can change before an order is accepted. Obvious pricing or description errors may be corrected and affected customers will be contacted.
Placing and accepting an order
Submitting checkout is an offer to buy. An automated acknowledgement confirms receipt but does not necessarily confirm acceptance. A contract is formed when we accept the order, normally when it is prepared or dispatched. We may decline or cancel an order where payment is not authorised, stock is unavailable, delivery cannot be completed or misuse is suspected.
Payment
Available payment methods are shown at checkout. Payment providers may apply their own terms and checks. You confirm that you are authorised to use the selected method.
Delivery
Delivery options, costs and estimates are shown before payment where possible. Estimates are not guaranteed unless explicitly stated. Please provide a complete and accurate address and inspect the parcel promptly after arrival.
Cancellations, returns and refunds
Cancellation and return rights depend on the product, its condition, hygiene or safety restrictions, and the law applying to the sale. Follow the Returns & Refunds page before sending anything back. Refunds are normally returned to the original payment method after the return is assessed.
Faulty or incorrect products
Contact us promptly if a product is damaged, faulty, incomplete or different from what was ordered. Do not continue using a product where doing so could cause damage or create a safety concern.
Website use
You must not misuse the website, attempt unauthorised access, interfere with security, submit harmful code, scrape content without permission or use the website for unlawful activity.
Intellectual property
Website text, branding, graphics, photography, software and other content are owned by or licensed to lovelenceria.co.uk unless stated otherwise. They may not be copied or commercially reused without permission.
Liability
We do not exclude liability that cannot legally be excluded. Subject to that, we are not responsible for losses that were not reasonably foreseeable, resulted from misuse, or arose from business use where the purchase was made as a consumer.
Contact and complaints
Questions or complaints can be sent to contact@redfrogtrading.co.uk. We will try to resolve concerns fairly and promptly.
Changes and governing rules
We may update these terms for future use of the website. The law and courts applying to your order will depend on the store location and any mandatory consumer protections available to you.